Refund Policy

Refund Policy for Sound Factory Day of the Dead Halloween Party

Effective Date:9/18/2024

Thank you for your interest in the Sound Factory Day of the Dead Halloween Party (“Event”). Please review our refund policy carefully before purchasing tickets or reserving tables. By purchasing tickets or reserving a table, you agree to the terms outlined below.

1. No Refunds on Tables

All table reservations for the Event are non-refundable. Once a table reservation is confirmed, the purchase is final. Please ensure that you will be able to attend the Event before reserving a table.

2. No Refunds on Tickets After November 1st

    •    Before November 1st: Refunds for general admission tickets purchased before November 1st are not available.
    •    After November 1st: All ticket sales are final. No refunds will be issued after November 1st, regardless of circumstances.

3. No Refunds for Any Other Circumstances

We maintain a strict no-refund policy for all aspects of the Event, including but not limited to:

    •    Changes in personal plans
    •    Inclement weather
    •    Event cancellation by the organizer

4. Event Cancellation by Sound Factory

In the unlikely event that Sound Factory must cancel the Event due to unforeseen circumstances, ticket and table reservation holders will be notified as soon as possible. Sound Factory will make reasonable efforts to provide alternative options, such as transferring tickets to a future event. However, no refunds will be provided.

5. Transfer of Tickets and Reservations

While refunds are not available, ticket and table reservations may be transferable to another individual. To transfer your ticket or reservation, please contact us at info@soundfactorynyc.com with the necessary details.

6. Contact Information

For any questions or concerns regarding this refund policy, please contact us at:

    •    Email: info@soundfactorynyc.com
    

7. Acceptance of Terms

By purchasing tickets or reserving a table for the Sound Factory Day of the Dead Halloween Party, you acknowledge that you have read, understood, and agree to be bound by this refund policy.

Thank you for your understanding and support. We look forward to celebrating with you!